LUCIDIC

ONLINE STORE TERMS AND CONDITIONS

shop.lucidic.eu

Consumer B2C sales of physical Lucidic audio products
with delivery to destinations available at checkout

Shopify publication version

 

Please retain a copy of the version accepted when placing your Order.

 

CONTENTS

1. General provisions

2. Definitions

3. Seller details and contact

4. Scope and B2C character

5. Electronic services

6. Technical requirements and security

7. Customer Account

8. Products and product information

9. Artisanal production, materials and tolerances

10. Placing Orders

11. Conclusion of the Sales Contract

12. Prices, currencies, taxes and promotions

13. Payments

14. Made-to-Order and Personalised Products

15. Production Deposit of 10% and payment of the Balance

16. Production and fulfilment time

17. Delivery in Poland, the EU and worldwide

18. Customs duties, import taxes and cross-border restrictions

19. Receipt, transfer of risk and transport damage

20. Right of withdrawal

21. Exclusions from the right of withdrawal

22. Effects of withdrawal and return of Products

23. Statutory conformity of Products

24. Complaint procedure

25. Manufacturer Warranty

26. Product safety and corrective action

27. Reviews, user content and reports of unlawful content

28. Personal data and electronic communications

29. Intellectual property

30. Liability and force majeure

31. Alternative dispute resolution

32. Governing law and courts

33. Amendments to the Terms and Conditions

34. Final provisions

Annex 1. Information on the right of withdrawal

Annex 2. Model withdrawal form

Annex 3. Complaint / warranty claim form

Annex 4. Principal legal sources

 

§ 1. General provisions

1.1. These Terms and Conditions govern the use of the online store available at shop.lucidic.eu, the placement and acceptance of Orders, the conclusion of distance sales contracts, payments, delivery of Products, exercise of the right of withdrawal, statutory conformity claims, complaints and the Manufacturer Warranty.

1.2. The Store is operated by GRAFMIND Marcin Łubianka, ul. Wyzwolenia 285, 43-344 Bielsko-Biała, Poland, Polish Tax Identification Number (NIP): 9372481957, email: shop@lucidic.eu, hereinafter referred to as the “Seller”.

1.3. In respect of the electronic services described in Section 5, these Terms and Conditions also constitute rules for the provision of services by electronic means under applicable Polish law.

1.4. The Store operates primarily in a business-to-consumer model. Products are offered to natural persons purchasing for purposes outside their trade, business, craft or profession.

1.5. Before placing an Order, the Customer must be given a reasonable opportunity to read and save these Terms and Conditions. Placing an Order requires acceptance of the version made available during checkout.

1.6. The Terms and Conditions are available free of charge in a form that enables them to be stored and reproduced. The Customer may download, print or otherwise retain a copy.

1.7. A Contract is governed by the version accepted when the Order was placed, unless a mandatory rule requires a later amendment to apply to an ongoing legal relationship.

1.8. Nothing in these Terms and Conditions excludes, limits or suspends any mandatory consumer right. Where mandatory law grants the Consumer more favourable protection, that law prevails.

§ 2. Definitions

2.1. For the purposes of these Terms and Conditions, the following expressions have the meanings set out below.

2.2(a). “Account” means an individual customer functionality, if offered by the Store, through which the Customer may store selected details, view Orders or use other account features.

2.2(b). “Balance” means the remaining part of the Price of a Made-to-Order Product after deduction of the Production Deposit.

2.2(c). “Business Day” means Monday to Friday, excluding statutory public holidays in Poland.

2.2(d). “Consumer” means a natural person entering into a legal transaction with the Seller for purposes that are outside that person’s trade, business, craft or profession.

2.2(e). “Contract” or “Sales Contract” means a distance contract for the sale of a Product concluded between the Seller and the Consumer.

2.2(f). “Customer” means a natural person who uses the Store, including a Consumer.

2.2(g). “Delivery” means the paid or free delivery of a Product to the address selected by the Customer using a method available for the destination at checkout.

2.2(h). “Manufacturer Warranty” means the voluntary commercial guarantee provided by the Guarantor under Section 25 and, where applicable, the warranty statement supplied with the Product.

2.2(i). “Guarantor” means GRAFMIND Marcin Łubianka, acting as the manufacturer or manufacturer’s warrantor for Lucidic Products.

2.2(j). “Made-to-Order Product” means a Product manufactured, assembled or completed after acceptance of the Order. The fact that production begins after an Order does not, by itself, make the Product a Personalised Product.

2.2(k). “Order” means the Customer’s statement made through the Store or an individually agreed checkout process with the direct purpose of concluding a Contract.

2.2(l). “Personalised Product” means a non-prefabricated Product made to the Consumer’s specifications or clearly personalised to meet individual requirements, including a Product with non-standard dimensions, finish, configuration, engraving, marking or another individually selected feature.

2.2(m). “Price” means the price of the Product displayed in the Store or individually agreed, excluding Delivery charges, customs duties, import taxes and other charges unless expressly stated otherwise.

2.2(n). “Product” means a physical audio product, audio accessory or other tangible item offered in the Store, in particular a Product sold under the Lucidic brand.

2.2(o). “Production Deposit” or “Deposit” means a part-payment equal to 10% of the total Price of selected Made-to-Order Products, credited towards the Price and governed by Section 15.

2.2(p). “Standard Product” means a Product offered according to a standard specification and not made to the Consumer’s individual specification.

2.2(q). “Store” means the online store at shop.lucidic.eu, operated using the Shopify platform.

2.2(r). “Terms and Conditions” means this document, including its annexes.

2.3. Section headings are for convenience only. Words in the singular include the plural and vice versa where the context permits.

§ 3. Seller details and contact

3.1. Seller and electronic service provider: GRAFMIND Marcin Łubianka, ul. Wyzwolenia 285, 43-344 Bielsko-Biała, Poland, Tax Identification Number (NIP): 9372481957.

3.2. Email address for Orders, withdrawal notices, complaints, warranty claims and general customer service: shop@lucidic.eu.

3.3. Unless the Seller provides a different service or return address for a specific case, correspondence and authorised returns should be sent to: GRAFMIND Marcin Łubianka, ul. Wyzwolenia 285, 43-344 Bielsko-Biała, Poland.

3.4. Email is the primary customer service channel. The Seller responds on Business Days without undue delay, taking account of the nature and complexity of the request.

3.5. The Customer should quote the Order number and provide sufficient information to identify the matter. Failure to do so does not remove any right but may delay identification and handling.

§ 4. Scope and B2C character

4.1. The Store is directed to Consumers. The Seller may decline an Order where objective circumstances indicate a wholesale, professional resale or distribution purpose, unless separate terms have been agreed.

4.2. A natural person conducting business who enters into a Contract directly connected with that business but not of a professional character for that person may benefit from consumer-type protections to the extent provided by mandatory Polish law.

4.3. The person placing an Order must have legal capacity to enter into the Contract. A minor may purchase only through, or with valid consent of, a legal representative where permitted by law.

4.4. The Seller may reasonably limit quantities per Order due to artisanal production capacity, scarcity of materials, anti-fraud measures or prevention of unauthorised commercial resale.

4.5. The Store does not intentionally offer regulated, prohibited or restricted Products to destinations where their sale or import would be unlawful. Availability at checkout may be changed to reflect legal or logistical restrictions.

§ 5. Electronic services

5.1. The Seller provides the following electronic services free of charge: browsing the Store, using the basket, placing Orders, using an Account if available, submitting contact forms and posting reviews if the relevant functionality is enabled.

5.2. The agreement for browsing the Store or using the basket is concluded when the Customer starts using the relevant function and ends when the session or browser page is closed.

5.3. The agreement for maintaining an Account is concluded for an indefinite period upon successful registration. The Customer may terminate it at any time by deleting the Account or requesting deletion by email.

5.4. The Seller may temporarily limit access to Store functions for maintenance, updates, security, infrastructure failure or other justified technical reasons. Planned work should, where reasonably possible, minimise disruption.

5.5. Complaints about electronic services may be submitted to shop@lucidic.eu. A complaint should describe the issue, date, device and browser where useful, and the expected outcome.

5.6. The Seller will respond to an electronic-services complaint within 14 days of receipt unless mandatory law provides a shorter or more favourable period. If additional information is genuinely needed, the Seller may ask for it without depriving the Customer of statutory rights.

5.7. The Customer must not supply unlawful content, interfere with Store security, introduce malware, scrape the Store in a manner that disrupts its operation, attempt unauthorised access or use the Store for fraudulent activity.

§ 6. Technical requirements and security

6.1. Use of the Store requires an internet-connected device, a current web browser supporting cookies and JavaScript, and access to an email account. Some payment functions may require additional authentication.

6.2. The Customer is responsible for maintaining the confidentiality of login credentials and for securing the Customer’s device and email account. The Customer should promptly notify the Seller of suspected unauthorised use.

6.3. The Seller uses reasonable technical and organisational measures designed to protect the Store and transaction process. No internet service can be guaranteed to be continuously available or completely free from security risks.

6.4. The Customer should verify the Store domain, avoid sending payment-card data by ordinary email and follow the security instructions of Shopify Payments, PayPal or the relevant payment provider.

6.5. The Seller is not responsible for failures caused solely by the Customer’s device, internet provider, obsolete software or failure to complete payment-provider authentication, without prejudice to mandatory law.

§ 7. Customer Account

7.1. Purchases may be available with or without an Account, depending on the Store configuration at the time of the Order.

7.2. Registration requires accurate and current information. The Customer must update details where necessary and must not create an Account in another person’s name without authority.

7.3. The Account is personal and may not be transferred. The Customer is responsible for activity carried out using the Account unless the activity results from circumstances for which the Customer is not responsible.

7.4. The Seller may suspend an Account where there is a reasonable and documented suspicion of fraud, unlawful use, security compromise or serious breach of these Terms. Where appropriate, the Customer will be informed and allowed to clarify the matter.

7.5. Suspension or deletion of an Account does not affect Contracts already concluded, statutory rights, warranty claims or legal duties to retain transaction records.

§ 8. Products and product information

8.1. The Store sells physical audio products and accessories. The principal characteristics, materials, dimensions, compatibility information, included components, Price and estimated lead time are stated on the relevant Product page or in an individual offer.

8.2. Product photographs are intended to represent the Product faithfully, but colours, reflectivity, texture and scale may appear differently due to screen settings, lighting and the natural characteristics of materials.

8.3. The Customer should review dimensions, weight, mounting method, equipment compatibility and intended use before ordering. The Seller will provide reasonable pre-purchase information on request but does not replace the Customer’s responsibility to assess the wider audio system.

8.4. Statements describing sonic character, resonance control, listening impressions or expected system performance reflect design objectives, testing or subjective listening experience. They are not a promise that every system, room or listener will produce an identical audible result.

8.5. Accessories must be used in accordance with instructions and only for their intended purpose. Incorrect installation, excessive mechanical force, unsuitable cleaning agents or use with incompatible equipment may damage the Product or the Customer’s equipment.

8.6. The Seller may improve a Product’s construction or packaging without reducing contractual conformity, provided that the main characteristics agreed with the Customer are preserved.

8.7. A Product is not deemed non-conforming solely because a later version, modification or new model is introduced after the Contract was concluded.

§ 9. Artisanal production, materials and tolerances

9.1. Certain Lucidic Products are manufactured or finished in small batches or by hand. Minor differences that are inherent in artisanal manufacture and do not impair function, safety, durability or the agreed aesthetic character are not defects.

9.2. Natural or reactive materials, including copper, wood, leather, stone, composites or hand-finished surfaces, may exhibit variations in shade, grain, weave, patina, oxidation, microscopic marks or surface texture.

9.3. Copper and other metals may naturally change colour or develop a patina over time. This process is not a manufacturing defect where it is consistent with the material and the Product remains fit for its agreed purpose.

9.4. Dimensions and weight may be subject to normal manufacturing tolerances stated on the Product page, technical drawing or individual confirmation. If no specific tolerance is stated, the Product must still conform to the Contract and be suitable for the declared use.

9.5. The Customer must not assume that a visible material variation shown in a sample or photograph will be reproduced identically in a unique hand-finished Product.

9.6. This Section does not exclude statutory conformity rights. A variation that materially departs from an agreed sample, description, specification or intended function may constitute a lack of conformity.

§ 10. Placing Orders

10.1. The Customer selects Products, configuration options, quantity, Delivery method and payment method, enters the required details and reviews the Order summary before using the button that clearly indicates an obligation to pay.

10.2. The Customer must provide complete and accurate billing, shipping and contact information. The Seller is not liable for delay or additional cost caused solely by incorrect information supplied by the Customer, but will take reasonable steps to assist.

10.3. Before final submission, the Customer may identify and correct input errors using the checkout functions. Material changes requested after acceptance may require a new quotation, Price adjustment or revised lead time.

10.4. Placing an Order is an offer to conclude a Contract. An automated message confirming receipt of the Order is not necessarily acceptance unless it expressly states that the Order has been accepted.

10.5. For a Personalised Product or an individually configured Made-to-Order Product, the Seller may ask the Customer to approve a specification, drawing, finish, wording or production summary before work begins.

10.6. The Seller may contact the Customer to clarify an obvious inconsistency, impossible configuration, suspected error, sanctions restriction, delivery problem or unusual quantity. The Order may remain pending until clarification is received.

10.7. The Seller may refuse an Order for a legitimate reason, including unavailability, manifest pricing error, failed payment, suspected fraud, legal restriction, inability to deliver or refusal by the Customer to approve essential specifications. Any payment received for a refused Order will be refunded.

§ 11. Conclusion of the Sales Contract

11.1. The Contract is concluded when the Seller sends an express Order acceptance or dispatch confirmation, or otherwise clearly confirms acceptance, depending on the checkout sequence used for the Product.

11.2. For a Product subject to a Production Deposit, the Contract is concluded when the Seller accepts the Order and the required Deposit has been successfully paid, unless the individual offer states a different sequence.

11.3. The content of the Contract comprises these Terms and Conditions, the Product description, selected configuration, Price, Delivery charge, accepted individual arrangements and the Order confirmation.

11.4. The Seller provides confirmation of the Contract on a durable medium, normally by email, no later than delivery and preferably immediately after conclusion.

11.5. If an obvious clerical, technical or pricing error is discovered before acceptance, the Seller may correct it and invite the Customer to place or confirm the Order on corrected terms. The Customer is not bound by unaccepted corrected terms.

11.6. If a Product becomes unavailable after conclusion, the Seller will promptly inform the Customer and offer a lawful solution, such as an agreed substitute, revised time or cancellation with refund. A substitute will not be supplied without the Customer’s consent.

§ 12. Prices, currencies, taxes and promotions

12.1. Prices are displayed in the currency selected or made available in the Store. The final amount payable before the Order is submitted includes the Product Price, Delivery charge and taxes collected by the Seller, where applicable.

12.2. For deliveries within the European Union, the Store will display or calculate VAT in accordance with applicable tax rules. For deliveries outside the European Union, the Price may exclude destination-country taxes, customs duties and import charges.

12.3. Currency conversion may be performed by Shopify Payments, PayPal, the Customer’s bank or card issuer. Their exchange rate and fees may differ from indicative rates displayed in the Store.

12.4. A Price change does not affect a Contract already concluded, except where the Customer and Seller expressly agree a change to the specification or scope.

12.5. Promotional conditions, duration, eligible Products and any limitations are stated with the promotion. Promotions may not be combined unless expressly permitted.

12.6. Where EU or Polish law requires disclosure of a prior price in connection with a price reduction, the Store will present the required reference price, including the lowest price applied during the legally required preceding period.

12.7. A discount code has no cash value, may be limited to one use, may be cancelled if obtained through fraud or a technical error, and cannot reduce the amount below zero.

12.8. The Seller may correct a manifest Price error before Contract acceptance. After acceptance, mandatory law governs whether and how an error may affect the Contract.

§ 13. Payments

13.1. Available payment methods may include Shopify Payments and PayPal. The exact methods and currencies available are shown at checkout and may vary by destination, device or provider.

13.2. Payment services are provided by independent payment institutions under their own terms and privacy notices. The Seller does not receive full payment-card credentials where the provider processes them directly.

13.3. The Customer must be authorised to use the chosen payment method and must complete any required authentication. A payment is completed when the Seller receives reliable confirmation that the funds have been authorised or credited.

13.4. If payment fails, is reversed, charged back without legal basis or is flagged for fraud screening, the Seller may suspend acceptance, production or dispatch while the matter is clarified.

13.5. The Seller may request reasonable identity or payment verification where justified by fraud prevention or legal obligations. Verification will be proportionate and handled in accordance with data-protection law.

13.6. Invoices or sales documents are provided electronically unless mandatory law or an individual arrangement requires another form. The Customer accepts electronic invoicing by placing an Order, subject to the right to request a lawful alternative where applicable.

13.7. Refund timing after the Seller initiates a refund depends partly on the payment provider and the Customer’s financial institution. This does not extend statutory deadlines binding on the Seller.

§ 14. Made-to-Order and Personalised Products

14.1. A Product page or individual offer will state whether the Product is Made-to-Order, Personalised, subject to a Production Deposit, or subject to a particular lead time.

14.2. A Made-to-Order Product may still be a Standard Product if it is made after ordering according to the Seller’s standard specification. Such a label alone does not remove the Consumer’s statutory right of withdrawal.

14.3. A Product is treated as Personalised only where it is non-prefabricated and produced according to the Consumer’s specifications or clearly personalised to satisfy individual needs within the meaning of applicable law.

14.4. Examples may include non-standard dimensions, bespoke materials or finish, an individual engraving, a customer-specific mechanical configuration, or another feature that makes resale to another customer materially impracticable.

14.5. Before production of a Personalised Product, the Customer may be asked to approve the individual specification. Approval confirms the specification but does not waive rights relating to non-conformity with that specification.

14.6. Changes requested after approval are subject to technical feasibility. The Seller may quote additional costs and a revised lead time. No change is effective until accepted by both parties on a durable medium.

14.7. The Seller may refuse a requested customisation that is unsafe, unlawful, technically unsuitable, infringes third-party rights or would conflict with Lucidic quality standards.

14.8. Where the statutory right of withdrawal is excluded for a Personalised Product, the Customer will be informed clearly before the Order is placed. The exclusion does not affect statutory remedies for lack of conformity or the Manufacturer Warranty.

 

§ 15. Production Deposit of 10% and payment of the Balance

15.1. Selected Made-to-Order Products require a Production Deposit equal to 10% of the total Price. The requirement and amount will be shown on the Product page, in the individual offer or before the Order is submitted.

15.2. The Deposit is a part-payment credited in full towards the Price. It is intended to confirm the production reservation and contribute to costs of scheduling, engineering preparation, procurement and allocation of materials.

15.3. Production normally begins after acceptance of the Order, receipt of the Deposit and, where applicable, approval of the individual specification.

15.4. The Balance is payable after the Seller notifies the Customer that the Product is ready, or at another stage stated before conclusion of the Contract. Unless otherwise agreed, dispatch takes place after the Balance has been paid.

15.5. The Seller may issue a reasonable payment deadline for the Balance. If the Customer does not pay after a reminder, the Seller may suspend dispatch and, where justified, terminate the Contract in accordance with applicable law.

15.6. The Deposit is not automatically non-refundable merely because a Product is described as Made-to-Order or because production has begun. Refundability depends on the nature of the Product, the statutory right of withdrawal, the reason for cancellation and mandatory consumer law.

15.7. For a Personalised Product for which the statutory right of withdrawal is lawfully excluded, a Customer who cancels without a contractual or statutory basis may not be entitled to recover the Deposit. Any retained amount must not operate as an unlawful penalty and remains subject to mandatory rules on fairness and damages.

15.8. For a Standard Made-to-Order Product covered by the statutory right of withdrawal, the Deposit will be treated like any other payment and refunded where the Consumer validly withdraws, subject only to deductions expressly permitted by law.

15.9. If the Seller cannot perform the Contract or cancels for reasons not attributable to the Customer, all amounts paid, including the Deposit, will be refunded without undue delay.

15.10. Nothing in this Section limits the right to a full or partial refund arising from lack of conformity, a valid complaint, the Manufacturer Warranty or another mandatory remedy.

 

§ 16. Production and fulfilment time

16.1. The estimated dispatch or production lead time is stated on the Product page or in the Order confirmation. For some Made-to-Order Products it may be up to 30 days from payment of the Deposit or approval of the final specification, where expressly stated.

16.2. A lead time is calculated in calendar days unless stated as Business Days. Delivery transit time is additional and depends on destination and carrier.

16.3. The lead time may be extended by a Customer-requested change, delayed approval, late payment of the Balance, material unavailability, customs formalities, safety-related redesign or an event beyond reasonable control.

16.4. If a material delay is expected, the Seller will inform the Customer and provide a revised estimate. The Customer retains any statutory right to set an additional appropriate period and to terminate where legal conditions are met.

16.5. Where a delivery date was expressly agreed as essential, or the circumstances make timely performance essential, the Consumer may exercise the rights provided by mandatory law without being required to accept an unreasonable extension.

16.6. Partial delivery may be made only where agreed or where it does not impose additional cost or material inconvenience on the Consumer.

§ 17. Delivery in Poland, the EU and worldwide

17.1. The Seller offers worldwide Delivery only to countries and territories that are available in the checkout or expressly accepted in an individual offer. Availability may change due to carrier, sanctions, customs, safety or legal restrictions.

17.2. Deliveries may be carried out by DHL, FedEx, UPS or another carrier displayed at checkout or agreed with the Customer. The Seller may use an equivalent service where necessary, provided that this does not materially reduce the agreed service.

17.3. The available Delivery methods, charges and estimated transit times are shown before the Order is placed. Estimated transit times do not include customs clearance unless expressly stated.

17.4. The Customer must provide an address at which the shipment may lawfully and safely be delivered and must provide information reasonably required by the carrier or customs authority.

17.5. Delivery to a forwarding agent, parcel service, hotel, business reception or another intermediary selected by the Customer may constitute delivery to the Customer’s designated third party, subject to mandatory law.

17.6. The Seller may divide an Order into shipments where reasonably necessary. The Consumer will not be charged additional Delivery fees without prior agreement.

17.7. The Seller will provide tracking information where the carrier makes it available. Tracking events are generated by the carrier and may not update in real time.

17.8. The Customer should promptly notify the Seller of a failed delivery attempt, incorrect tracking status or prolonged delay so that the Seller can investigate with the carrier.

§ 18. Customs duties, import taxes and cross-border restrictions

18.1. For a delivery outside the European Union, the recipient may be treated as importer of record and may be responsible for customs clearance, import VAT, duties, brokerage fees and other destination-country charges unless the checkout expressly states that they are included.

18.2. Import charges are imposed by public authorities or third parties and are outside the Seller’s control. The Seller cannot reliably predict their amount and recommends checking the destination-country rules before ordering.

18.3. The Customer must comply with lawful import restrictions and provide any tax identification, customs code, power of attorney or other document reasonably required for clearance.

18.4. A shipment may be opened or inspected by customs or security authorities. The Seller is not responsible for lawful official inspection but remains responsible for the Product and Contract to the extent required by mandatory law.

18.5. If a shipment is refused, unclaimed or returned because the Customer does not pay lawful import charges or provide required information, the Seller may deduct actual, reasonable and evidenced return, storage or customs costs from a refund where permitted by law.

18.6. Refusal to pay import charges does not automatically create a statutory right of withdrawal or release the Customer from obligations, but any mandatory consumer right remains unaffected.

18.7. The Seller may cancel or suspend an Order where export controls, sanctions, carrier rules or other binding restrictions make performance unlawful or impracticable. Any unearned payment will be refunded.

§ 19. Receipt, transfer of risk and transport damage

19.1. For a Consumer, the risk of accidental loss or damage generally passes when the Consumer or a third party designated by the Consumer, other than the carrier, takes physical possession of the Product.

19.2. If the Consumer independently instructs a carrier not offered by the Seller, risk may pass to the Consumer when the Product is handed to that carrier, to the extent provided by applicable law.

19.3. The Customer should inspect the external condition of the parcel on delivery where reasonably possible. Visible crushing, puncture, moisture or opening should be recorded with the carrier and photographed.

19.4. Failure to make a carrier report does not deprive a Consumer of statutory rights. Prompt evidence may, however, assist in establishing the source and extent of transport damage.

19.5. The Customer should notify the Seller promptly of missing items or transport damage and retain the Product, packaging, labels and protective materials until the Seller gives reasonable instructions.

19.6. The Seller may request photographs, video, serial numbers or a carrier damage statement. Requests will be proportionate and will not impose an unlawful condition on the exercise of consumer rights.

19.7. Where transport damage causes lack of conformity, the Consumer may use the remedies described in Sections 23 and 24. The Seller, not the Consumer, will pursue the carrier where the Seller arranged Delivery.

§ 20. Right of withdrawal

20.1. Subject to the exclusions in Section 21, a Consumer may withdraw from a distance Sales Contract within 14 days without giving any reason.

20.2. For a Contract for one Product, the withdrawal period expires 14 days after the day on which the Consumer or a third party designated by the Consumer, other than the carrier, acquires physical possession.

20.3. For multiple Products ordered in one Order and delivered separately, the period runs from possession of the last Product. For a Product delivered in lots or pieces, it runs from possession of the last lot or piece.

20.4. To exercise the right, the Consumer must send an unequivocal statement to GRAFMIND Marcin Łubianka, ul. Wyzwolenia 285, 43-344 Bielsko-Biała, Poland, email: shop@lucidic.eu, before the withdrawal period expires.

20.5. The model withdrawal form in Annex 2 may be used but is not mandatory. The Consumer may send the statement by email or post or use any electronic form made available by the Store.

20.6. The deadline is met if the withdrawal statement is sent before the period expires. The Consumer should retain evidence of sending.

20.7. If the Seller fails to provide legally required information about the right of withdrawal, the period may be extended in accordance with mandatory law.

20.8. The right of withdrawal is separate from statutory conformity rights and the Manufacturer Warranty. A Consumer does not need to prove a defect in order to withdraw within the statutory period.

§ 21. Exclusions from the right of withdrawal

21.1. The right of withdrawal does not apply in the cases specified by mandatory law, including a Contract for a non-prefabricated Product made to the Consumer’s specifications or clearly personalised.

21.2. The exclusion may therefore apply to a Personalised Product with unique dimensions, individual engraving, bespoke finish, customer-specific configuration or another feature selected for that Consumer.

21.3. The exclusion does not arise solely because a Product is handmade, manufactured after the Order, temporarily unavailable from stock, labelled “made-to-order”, produced in a small batch or subject to a Production Deposit.

21.4. Where only a separable component is personalised, the legal effect will be assessed according to the Contract and applicable law. The Seller will not extend the exclusion beyond what is legally justified.

21.5. The Seller will clearly inform the Customer before ordering when it considers a Product to fall within the personalised-goods exclusion.

21.6. An exclusion from withdrawal does not exclude claims for a Product that is unsafe, damaged, defective or not in conformity with the agreed specification.

21.7. Other statutory exclusions, if relevant to a future Product category, apply only where the legal conditions are met and the Customer received the required information before contracting.

§ 22. Effects of withdrawal and return of Products

22.1. Following a valid withdrawal, the Seller will reimburse all payments received under the withdrawn Contract, including the cost of the least expensive standard Delivery method offered for that Order.

22.2. Additional Delivery cost resulting from the Consumer’s choice of a more expensive method than the least expensive standard option is not refundable unless mandatory law states otherwise.

22.3. The refund will be made without undue delay and no later than 14 days after the Seller is informed of the withdrawal. The Seller may withhold reimbursement until the Product is received or the Consumer provides evidence of return, whichever occurs first.

22.4. The refund will use the same payment method used for the original transaction unless the Consumer expressly agrees otherwise and does not incur a fee as a result.

22.5. The Consumer must return the Product without undue delay and no later than 14 days after communicating withdrawal. The deadline is met if the Product is dispatched before the 14-day period expires.

22.6. Unless the Seller agrees otherwise or mandatory law provides otherwise, the Consumer bears the direct cost of return. For a Product that cannot normally be returned by post, the estimated or actual cost will be communicated where legally required.

22.7. The Consumer is responsible only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Product.

22.8. The Consumer may carefully inspect and test the Product as would reasonably be possible in a physical shop, but should not install, modify, mark, polish, scratch, expose to contaminants or use it extensively.

22.9. The Product should be returned safely packaged, preferably using the original protective packaging where available. Use of original packaging is recommended but is not an absolute condition of withdrawal.

22.10. The Seller may deduct a properly evidenced amount for legally relevant diminished value but will not impose an arbitrary restocking fee on a valid statutory withdrawal.

§ 23. Statutory conformity of Products

23.1. The Seller is responsible to the Consumer for conformity of the Product with the Contract under the Polish Consumer Rights Act and any other mandatory consumer law applicable to the Contract.

23.2. A Product must, among other things, comply with the description, type, quantity, quality, completeness, functionality, compatibility and other characteristics agreed in the Contract, and be fit for any particular purpose accepted by the Seller.

23.3. The Product must also possess the characteristics and durability a Consumer may reasonably expect for goods of that type, taking into account public statements, advertising, labelling, samples and the nature of the Product, unless a lawful exception applies.

23.4. The Seller is generally liable for a lack of conformity that existed at delivery and becomes apparent within two years after delivery, without prejudice to longer or more favourable mandatory periods.

23.5. Where the law presumes that a lack of conformity revealed within the statutory period existed at delivery, the Seller bears the burden of rebutting that presumption unless it is incompatible with the nature of the Product or defect.

23.6. In the first instance, the Consumer may normally require repair or replacement, subject to legal rules on impossibility, disproportionate cost and reasonable time.

23.7. The Seller may replace instead of repair, or repair instead of replace, where the Consumer’s chosen remedy is impossible or would impose disproportionate costs, taking account of all circumstances.

23.8. Repair or replacement must be carried out within a reasonable time, free of charge and without significant inconvenience. The Seller bears necessary costs including postage, transport, labour and materials.

23.9. The Consumer may request a proportionate reduction of the Price or withdraw from the Contract where statutory conditions are met, including where repair or replacement is not completed properly, is refused, is impossible, or the lack of conformity is sufficiently serious.

23.10. The Consumer may not withdraw solely because of an insignificant lack of conformity where mandatory law so provides; the legal presumption concerning significance applies where established by law.

23.11. Normal wear, damage caused after delivery by misuse, unauthorised modification, incompatible equipment or failure to follow instructions is not a lack of conformity attributable to the Seller, unless the underlying cause is itself a contractual defect.

23.12. These statutory rights are independent of, and are not reduced by, the Manufacturer Warranty.

§ 24. Complaint procedure

24.1. A complaint concerning lack of conformity, Delivery, payment, transport damage or another aspect of the Contract may be sent to shop@lucidic.eu or to the postal address in Section 3.

24.2. The Consumer may use the form in Annex 3 but is not required to do so. A complaint should, where reasonably possible, identify the Order, Product, issue, date discovered and requested remedy.

24.3. The Seller may request evidence reasonably necessary to assess the claim, such as photographs, video, serial number, description of the system, packaging or test results. A lack of non-essential evidence does not automatically invalidate a complaint.

24.4. The Seller will respond to a Consumer complaint within 14 days of receipt where that period is required by Polish law. Failure to respond within the applicable period has the legal consequences provided by mandatory law.

24.5. The response will be provided on paper or another durable medium, normally by email, and will state the decision, reasons and proposed next steps.

24.6. The Consumer should not send a Product without reasonable shipping instructions where its size, value or condition requires special handling. This does not prevent the Consumer from exercising statutory rights.

24.7. For a potentially valid conformity claim, the Seller will arrange or reimburse a reasonable standard method of return or collection as required by law.

24.8. If inspection shows that the issue is outside the Seller’s statutory responsibility, the Seller may offer a paid repair or return. No paid work will be performed without the Customer’s approval.

24.9. The Seller may use a qualified service partner to inspect or repair the Product. The Seller remains responsible to the Consumer for statutory obligations.

24.10. A complaint under statutory conformity rules may be made independently of a warranty claim, and the Consumer should state which route is preferred where possible.

§ 25. Manufacturer Warranty

25.1. All Lucidic Products are covered by a Manufacturer Warranty for at least 24 months from the date on which the Customer receives the Product. A Product page or warranty statement may provide a longer period.

25.2. The warranty covers manufacturing defects in materials or workmanship that arise during normal use in accordance with the Product description and instructions.

25.3. The warranty does not normally cover ordinary wear, natural patina or oxidation, cosmetic variation inherent in natural or handmade materials, accidental damage, misuse, neglect, liquid or chemical exposure, excessive force, incorrect installation, unauthorised modification or repair, or damage caused by incompatible equipment.

25.4. An exclusion applies only to the extent that the excluded circumstance caused or materially contributed to the reported issue. The Guarantor will not reject an unrelated manufacturing defect merely because the Product shows normal wear.

25.5. A warranty claim may be submitted to shop@lucidic.eu with the Order number, Product identification, description of the issue and reasonable supporting material.

25.6. The Guarantor may first offer remote diagnostics or request safe inspection steps. The Customer is not required to perform disassembly or a procedure that may create risk or cause damage.

25.7. For an accepted claim, the Guarantor will, within a reasonable time, repair the Product, replace it with an identical or equivalent Product, or provide another remedy stated in the warranty document where repair or replacement is not reasonable.

25.8. Reasonable standard transport costs of an accepted warranty claim will be borne by the Guarantor. Express or premium transport requested by the Customer may require prior agreement.

25.9. A repaired or replacement Product remains covered for at least the remainder of the original warranty period and any additional period required by mandatory law or expressly stated by the Guarantor.

25.10. The Manufacturer Warranty is voluntary and does not exclude, suspend or reduce statutory rights against the Seller for lack of conformity. Exercising one route does not prevent the Consumer from using the other.

§ 26. Product safety and corrective action

26.1. The Customer must read and follow Product instructions, warnings, installation guidance and weight or compatibility limitations.

26.2. A Product should not be modified, drilled, machined, heated, electrically altered or used as a structural component unless such use is expressly approved by the Seller.

26.3. Small components, heavy products, sharp edges or metal parts may require particular care and must be kept away from children where appropriate.

26.4. If the Customer identifies a potential safety issue, overheating, fracture, electrical risk, unexpected movement or another dangerous condition, use should stop and the Seller should be contacted promptly.

26.5. The Seller may request information required for product-safety monitoring and may communicate warnings, repair programmes, software or instruction updates, withdrawal from sale or recall notices.

26.6. The Customer should cooperate with a lawful corrective action, including stopping use and returning, repairing or disposing of a Product in accordance with safe instructions. The Seller will bear costs where required by law.

26.7. Product-safety communications do not limit the Consumer’s rights to remedies under conformity law, warranty or product-liability rules.

26.8. The Seller processes product-safety information in accordance with Regulation (EU) 2023/988 and other applicable rules.

§ 27. Reviews, user content and reports of unlawful content

27.1. If reviews are enabled, a Customer may post a genuine opinion based on actual experience with the Product or Seller. Reviews must not be unlawful, knowingly false, abusive, discriminatory, defamatory, misleading, infringing or disclose another person’s personal data without a lawful basis.

27.2. The Seller may moderate, refuse or remove content where reasonably necessary to comply with law, protect rights, prevent spam or maintain technical integrity. A negative opinion will not be removed merely because it is critical.

27.3. Where the Store states that a review is verified, the Seller will use a reasonable method linking the reviewer to an Order or another documented purchase. The Store will not claim that all reviews are verified unless that is accurate.

27.4. The Seller may publish reviews collected through Shopify or a review provider. Information about whether and how reviews are verified will be displayed near the review function or in an accessible explanation.

27.5. By submitting content, the Customer grants the Seller a non-exclusive, worldwide, royalty-free licence to store, reproduce and display it for operation and promotion of the Store, subject to personal rights, data-protection law and the right to withdraw consent where consent is the legal basis.

27.6. A person may report allegedly unlawful content by emailing shop@lucidic.eu and identifying the content, location, legal reason and relevant evidence. The Seller will assess the report diligently and proportionately.

27.7. The Seller may provide reasons for a moderation decision where required by law and may offer an internal contact route for clarification.

27.8. Nothing in this Section makes the Seller an online marketplace for third-party sellers. Products are sold by the Seller unless a Product page clearly states otherwise.

§ 28. Personal data and electronic communications

28.1. The Seller processes personal data in accordance with the Privacy Policy available in the Store and applicable data-protection law, including the General Data Protection Regulation where applicable.

28.2. Data may be processed to operate the Store, conclude and perform Contracts, process payments, arrange Delivery, provide support, handle claims, prevent fraud, comply with tax and product-safety duties and establish or defend legal claims.

28.3. Necessary data may be shared with Shopify, payment providers, carriers, IT suppliers, accounting advisers, service partners and public authorities where there is a lawful basis.

28.4. The Store uses cookies and similar technologies as explained in the Cookie Policy and consent tool. Strictly necessary technologies may be used without optional consent where permitted.

28.5. Order and service communications are transactional and may be sent without marketing consent. Marketing communications will be sent only on a valid legal basis and may be unsubscribed from at any time.

28.6. Electronic statements sent to the email address supplied by the Customer are deemed delivered when they become accessible in the Customer’s mailbox, subject to evidence of delivery failure and mandatory law.

28.7. The Customer should update contact details and check spam or filtering settings. The Seller is not responsible for delay caused solely by an incorrect address supplied by the Customer.

§ 29. Intellectual property

29.1. The Store, Lucidic name, logos, Product names, photographs, graphics, designs, technical drawings, texts, videos, audio materials and layout are protected by intellectual-property laws or contractual rights.

29.2. Purchase of a Product transfers ownership of the physical item but does not transfer copyright, design rights, trade marks, know-how or rights to manufacture, reproduce or commercially exploit the Product or its documentation.

29.3. The Customer may use Store content for personal, non-commercial purposes connected with evaluating or using the Product. Reproduction, republication, reverse engineering for commercial production or use of Lucidic branding requires prior permission unless permitted by mandatory law.

29.4. The Customer must not remove serial numbers, authenticity markings or safety labels where doing so could facilitate fraud, impair traceability or create a safety risk.

29.5. If a Customer supplies a logo, engraving, text, image or design for personalisation, the Customer warrants having the right to use it and must not request unlawful or infringing content.

29.6. The Seller may refuse or cancel an infringing personalisation and may cooperate with lawful authority requests. The Customer remains protected by mandatory refund rights for any unperformed part of the Contract.

29.7. Nothing in these Terms restricts rights that cannot lawfully be restricted, including legitimate quotation, private use, repair or interoperability rights where applicable.

§ 30. Liability and force majeure

30.1. The Seller is liable for performance of the Contract and for damage under applicable law. Nothing excludes liability that cannot lawfully be excluded or limited, including liability for intentional misconduct, fraud, death or personal injury where such exclusion is prohibited.

30.2. The Seller does not guarantee that a Product will produce a particular subjective sonic improvement in every audio system, room or listening context, provided that the Product objectively conforms to the agreed description and purpose.

30.3. The Seller is not liable for damage caused solely by incorrect installation, misuse, unauthorised modification, use outside published limitations or incompatibility that the Customer knew or should reasonably have identified from clear information supplied before purchase.

30.4. Any limitation is interpreted narrowly and does not affect remedies for lack of conformity, product safety, defective products, personal injury, mandatory consumer protection or the Manufacturer Warranty.

30.5. The Seller is not responsible for indirect business losses suffered by a Consumer where such losses are outside the purpose and foreseeable scope of a consumer Contract, subject to mandatory law.

30.6. Neither party is responsible for delay caused by an event beyond reasonable control, such as natural disaster, war, epidemic restriction, strike not limited to that party, government action, transport shutdown, customs interruption, cyberattack, energy failure or exceptional material shortage.

30.7. The affected party must take reasonable steps to limit the effects and resume performance. The Seller will inform the Customer of a material delay and will not rely on force majeure to deprive the Consumer of mandatory termination or refund rights.

30.8. If performance becomes permanently impossible or a delay becomes unreasonable, the Contract may be terminated in accordance with applicable law and unearned payments will be refunded.

§ 31. Alternative dispute resolution

31.1. The Seller encourages the Customer to contact customer service first so that a complaint can be considered directly and efficiently.

31.2. A Consumer may use out-of-court consumer dispute resolution where available, including competent Polish consumer ADR entities, permanent consumer arbitration courts, local or municipal consumer ombudsmen and the European Consumer Centres Network for cross-border matters.

31.3. Information about Polish ADR entities and procedures is available from the Polish Office of Competition and Consumer Protection (UOKiK) and the register of authorised ADR entities.

31.4. The former European Online Dispute Resolution Platform was discontinued on 20 July 2025. Customers should use the current European Commission Consumer Redress information service or an appropriate national ADR body.

31.5. Unless mandatory law states otherwise, participation by the Seller in a particular voluntary ADR procedure may require the Seller’s consent. A Customer’s right to bring court proceedings remains unaffected.

31.6. The parties may attempt mediation or another amicable process at any stage. Settlement discussions do not suspend statutory limitation periods unless the law or a written agreement provides otherwise.

§ 32. Governing law and courts

32.1. These Terms and Conditions and Contracts are governed by Polish law, subject to rules protecting Consumers from being deprived of mandatory protection afforded by the law of their habitual residence.

32.2. The choice of Polish law does not remove mandatory consumer rights that would apply under Regulation (EC) No 593/2008 (Rome I) or other applicable conflict-of-laws rules.

32.3. A Consumer may bring proceedings in the courts having jurisdiction under mandatory consumer-jurisdiction rules, including the rules of Regulation (EU) No 1215/2012 where applicable.

32.4. The Seller may bring proceedings against a Consumer only in a court permitted by mandatory jurisdiction rules.

32.5. For a Consumer residing outside the European Union, mandatory local consumer protections and jurisdiction rules may apply. These Terms must be interpreted to preserve such rights.

32.6. The United Nations Convention on Contracts for the International Sale of Goods does not apply to a Consumer Contract to the extent its exclusion is lawful and relevant.

§ 33. Amendments to the Terms and Conditions

33.1. The Seller may amend these Terms for a valid reason, including a change in law or official interpretation, Store functionality, payment or Delivery method, security requirements, Seller details, product categories or the need to correct ambiguity.

33.2. An amendment does not alter a Sales Contract concluded before the amendment takes effect, unless mandatory law requires otherwise or the Customer expressly agrees.

33.3. For an ongoing electronic service such as an Account, the Customer will be informed of a material amendment with reasonable advance notice, normally at least 14 days, by email or Account notice.

33.4. A Customer who does not accept an amendment to an ongoing service may terminate that service before the amendment takes effect without charge.

33.5. An immediate amendment may be made where necessary to comply with law, address an urgent security threat, prevent abuse or correct an obvious error, provided that the Customer’s mandatory rights are respected.

33.6. The current version and effective date will be published in the Store. Previous versions will be retained where reasonably necessary to establish the terms applicable to earlier Contracts.

§ 34. Final provisions

34.1. If any provision is invalid or unenforceable, the remaining provisions remain effective. The invalid provision will be applied to the maximum lawful extent or replaced by the applicable mandatory rule.

34.2. Failure by either party to exercise a right in one instance does not waive that right in the future.

34.3. More favourable rights granted in a Product description, individual offer, warranty statement or mandatory law prevail over a less favourable general provision in these Terms.

34.4. The Polish-language terms are the reference version for the Seller’s Polish business operations. The English version is intended for international customers and must be interpreted fairly; a linguistic discrepancy may not deprive a Consumer of mandatory protection.

34.5. The annexes form part of these Terms and Conditions.

34.6. These Terms and Conditions are version 1.0 and take effect on 23 July 2026.

 

ANNEX 1

INFORMATION ON THE RIGHT OF WITHDRAWAL

A1.1. You have the right to withdraw from the Contract within 14 days without giving any reason, except for Contracts for which the right is excluded by law, in particular certain Personalised Products.

A1.2. The withdrawal period expires 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Product. For multiple goods delivered separately or in lots, the statutory rules concerning the last good, lot or piece apply.

A1.3. To exercise the right of withdrawal, you must inform GRAFMIND Marcin Łubianka, ul. Wyzwolenia 285, 43-344 Bielsko-Biała, Poland, email: shop@lucidic.eu, of your decision by an unequivocal statement, for example by post or email.

A1.4. You may use the model withdrawal form in Annex 2, but it is not obligatory.

A1.5. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning exercise of the right before the withdrawal period has expired.

A1.6. If you withdraw, we will reimburse all payments received from you under the withdrawn Contract, including the cost of the least expensive standard delivery method offered for the Order, without undue delay and no later than 14 days after we are informed of your decision.

A1.7. We will make the reimbursement using the same means of payment as used for the initial transaction unless you expressly agree otherwise; you will not incur any fee as a result of the reimbursement.

A1.8. We may withhold reimbursement until we have received the Product back or you have supplied evidence of having sent it back, whichever is earlier.

A1.9. You must send back the Product without undue delay and no later than 14 days after communicating withdrawal. The deadline is met if you send the Product before the 14-day period expires.

A1.10. You bear the direct cost of returning the Product unless otherwise agreed. You are liable only for diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Product.

 

ANNEX 2

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the Contract. You may instead send any equivalent unequivocal statement by email.

 

ANNEX 3

COMPLAINT / MANUFACTURER WARRANTY CLAIM FORM

Use of this form is voluntary. A complaint may be submitted in any form that allows its content to be established.

 

ANNEX 4

PRINCIPAL LEGAL SOURCES CONSIDERED

Legal and editorial status of this document: 23 July 2026. The document should be reviewed when the sales model, payment methods, delivery countries, Seller details, Product categories or applicable law change.

Official information sources

·         Polish Office of Competition and Consumer Protection (UOKiK) - Consumer Rights Portal

·         EUR-Lex - General Product Safety Regulation (EU) 2023/988

·         EUR-Lex - Rome I Regulation (EC) No 593/2008

·         European Commission - Consumer Redress in the EU

·         EUR-Lex - Regulation (EU) 2024/3228 discontinuing the ODR platform

·         EUR-Lex - Directive (EU) 2025/2647 on consumer ADR

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